Effective Date: April 20, 2026
Welcome to Maika Mobile App (“App”), operated by Dr. Sunny Home Healthcare (“we”, “us”, or “our”). By downloading, installing, or using the App, you agree to comply with these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use the App.
These Terms govern your use of the App, its features, and any services or content available within it. Dr. Sunny Home Healthcare reserves the right to update or modify these Terms at any time. Updates will take effect immediately upon posting in the App. It is your responsibility to review the Terms periodically.
- Scope of Use
The App is a free-to-use platform designed for parents to manage their child’s health and wellness in one place.
Once registered, parents can add their baby or child profile(s) to access features within the App.
The App provides tools including but not limited to:
- Child health dashboard for tracking overall wellness
- Growth monitoring (height, weight, and progress charts)
- Immunization schedule tracking and reminders
- Medication and health monitoring logs
- Nurse care activity tracking (for active care services)
- Memory and milestone tracking (photos and growth diary)
Parents may optionally book home healthcare assessments (Baby/Child Care or Mother Care).
Following assessment and payment, users may unlock access to a nurse directory and book nurses based on their specific care needs.
The App facilitates connections with healthcare professionals but does not replace professional medical advice, diagnosis, or treatment.
Use of the App is restricted to users 18 years or older. Minors may only be registered under a parent or legal guardian account.
You are granted a limited, non-transferable, revocable license to access the App solely for personal, non-commercial use.
- Emergencies
Do not use the App in an emergency.
If you or someone else experiences a life-threatening situation, immediately dial 998. Examples include:
- Severe difficulty breathing
- Uncontrolled bleeding
- Severe chest pain or suspected heart attack
- Major trauma, burns, or head injury
- Severe allergic reactions
- Loss of consciousness
The App is intended for non-emergency use, including health tracking, assessments, and scheduled care services.
- Account Registration & Security
You must create a personal account to use the App.
Parents are responsible for all child profiles created under their account.
Keep your login credentials confidential and do not share them.
You are responsible for all activity under your account.
If you suspect unauthorized access, notify us immediately.
- Booking Policies
Types of Bookings
- Assessment Booking
Parents may book a home assessment for Baby/Child Care or Mother Care services.
- A Nurse Supervisor will be assigned to visit the home and evaluate care requirements.
- Nurse Booking (Post-Assessment)
After completing the assessment and required payment, users can unlock the nurse directory via OTP.
Parents can browse available nurses and directly book based on preferred duration and care needs.
All bookings are subject to availability, staff assignment, and operational feasibility.
The App may display estimated schedules and availability during booking.
- Payments
The App is free to use for general features.
Charges apply only for:
- Assessment bookings
- Nurse care services
Payments are accepted via Visa, MasterCard, Apple Pay, Google Pay, and other supported methods.
A detailed breakdown will be shown before payment confirmation.
For care service agreements:
- Advance payments may be required as per the agreed service plan.
Refunds (if applicable) will be processed to the original payment method within 7–15 working days.
- Cancellations & Refunds
Assessment and service cancellations must follow the applicable booking policy.
If a Client terminates a confirmed care service agreement:
- An administrative fee of AED 2,000 will be deducted.
- The remaining balance (if any) will be refunded.
No-shows or last-minute cancellations may result in full charges.
If services are disrupted due to provider or operational issues:
Rescheduling, credit, or partial/full refund may be offered at our discretion.
- Communications
The App may send:
- Booking confirmations and reminders
- OTPs for secure access (e.g., nurse directory unlock)
- Service updates and notifications
- In-app or WhatsApp communications (where consent is provided)
- System, policy, or security updates
- Use Restrictions
You agree not to:
- Use the App for unlawful or unauthorized purposes
- Misuse health tracking features or input false information
- Interfere with App functionality or other users
- Attempt to bypass OTP, security systems, or restricted features
- Copy, resell, or commercially exploit the App
- Intellectual Property
All content, features, and software in the App are owned by Dr. Sunny Home Healthcare.
You may not copy, modify, or distribute any part of the App without written permission.
Any content you upload (e.g., photos, logs) grants us a limited license to use it for service functionality and improvement.
- Liability & Disclaimers
The App is a health management and service facilitation platform.
It does not provide medical diagnosis or emergency care.
Healthcare professionals engaged through the App are responsible for their own clinical decisions.
Health tracking features (growth, medication, reminders) are support tools only and may not be fully accurate.
The App is provided “as is” without warranties of any kind.
We are not liable for indirect or consequential damages arising from App use.
- Governing Law
These Terms are governed by the laws of the United Arab Emirates.
Any disputes shall be resolved exclusively in UAE courts.
- Termination & Violations
We may suspend or terminate accounts for violations of these Terms.
This includes misuse of services, fraudulent activity, or abuse of healthcare staff.
Any outstanding payments remain payable.
- Contact
For questions regarding these Terms or the App, contact us at:
Email: booking@maika.ae
Phone: +971 6 559 4900
